Refund & Cancellation Policy

Assessify offers subscription-based plans (Family, Instructor Starter, Instructor Pro, and Enterprise) billed on a monthly or annual basis. All subscriptions are managed through Razorpay's secure payment gateway.

New users receive a 7-day free trial with limited features. No payment is required during the trial period. Your trial will automatically expire after 7 days, and you will need to subscribe to a paid plan to continue using premium features. We do not auto-charge at the end of the trial.

You may cancel your subscription at any time from the Billing page in your dashboard. Upon cancellation: • Your subscription remains active until the end of the current billing period. • You will not be charged for the next billing cycle. • You retain full access to your plan's features until the current period ends. • After the current period, your account will revert to the Trial plan with limited access. • Your data (tests, courses, analytics) will be preserved and accessible if you re-subscribe later.

We offer refunds under the following circumstances: Full Refund: If you request a refund within 48 hours of your initial subscription purchase and have not used the premium features extensively, we will issue a full refund. Prorated Refund: For annual subscriptions, if you cancel after 48 hours but within the first 30 days, you may be eligible for a prorated refund based on unused months. No Refund: Refunds are generally not available for: • Monthly subscriptions after the billing period has started • Annual subscriptions after 30 days of purchase • Accounts that have violated our Terms of Service To request a refund, please email us at bamsense.works@gmail.com with your registered email address and reason for the refund request.

If a recurring payment fails, Razorpay will automatically retry the payment. If all retry attempts fail: • Your subscription will be marked as "halted." • You will receive email notifications about the payment failure. • Your access to premium features will be restricted. • You can re-subscribe from the Billing page to restore access.

You can change your plan at any time from the Billing page. When upgrading: • You will be charged the difference for the remainder of the current billing period. When downgrading: • The new plan takes effect at the start of the next billing cycle. • You retain access to the higher-tier features until the current period ends.

Enterprise plan pricing and refund terms are handled on a case-by-case basis. Please contact our sales team at bamsense.works@gmail.com for custom enterprise agreements.

For any billing, refund, or cancellation inquiries, please reach out to us: Email: bamsense.works@gmail.com Response Time: Within 24-48 business hours